Support

Misosana: English with Yoga

Having a problem or a question? Check the answers below first. If you cannot find what you need, write to us: hello@misosana.com. We usually reply within a few days.

The app's interface is in Turkish; the button names below are given in Turkish as they appear in the app, with their meaning in brackets.

Getting started

Which level should I start from? On first launch, choose "Kısa seviye testi (5 dk)" (short placement test, 5 min) and the app will suggest where to start. "En baştan başla" (start from the beginning) starts you at A1. You can also take the test later from the Bugün (Today) screen, as long as you have not finished a lesson yet.

Do I need an internet connection? Lessons, games and breathing practices work offline. Spoken-answer feedback, pronunciation scores, the writing corner and role-play missions need the internet.

Does it cost anything? The app is currently in a closed beta and free.

Speaking and the microphone

Speaking exercises do not work. The app needs microphone access. On iPhone: Settings → Misosana → Microphone and Speech Recognition. On Android: Settings → Apps → Misosana → Permissions → Microphone. If you prefer not to allow it, speaking exercises become listening and writing exercises.

I cannot speak out loud right now. In a speaking exercise, tap "Şu an konuşamıyorum" (I can't speak right now). Speaking exercises pause for 15 minutes; you can turn them back on under Profil (Profile).

It says "Yapay zekâ bugünlük dinleniyor" (the AI is resting for today). The AI features have a daily usage limit. When it is reached, they rest until the next day. Lessons, games and breathing practices keep working in the meantime.

Profiles and PIN

Can someone else use the same phone? Yes, a phone can hold up to four profiles: Profil → Profiller → "Profil ekle" (add profile). Each profile's progress is kept separately.

How do I switch profiles? Profil → Profiller → "Profil değiştir" (switch profile).

I forgot my PIN. There is no way to reset a PIN; this protects your profile. If there is another profile on the phone, you can delete the locked profile from that profile under Profil → Profiller. If the locked profile is the only one on the phone, tap "PIN'imi unuttum" (I forgot my PIN) on the PIN screen; the profile is deleted together with its progress. This is why we recommend making regular backups.

Backups and a new phone

How do I back up my progress? Profil → Yedekleme → "Yedekle" (back up). Save the file to your email, cloud storage or anywhere you like. With more than one profile, "Tüm profilleri yedekle" (back up all profiles) puts them all in one file (a locked profile can only be backed up from its own profile).

How do I move to a new phone? Make a backup on the old phone, move the file to the new one, then choose it under Profil → Yedekleme → "Geri yükle" (restore). You can add the backup as a new profile or put it in place of the current one.

Reminders

How do I turn reminders on or off, or change their time? Profil → Hatırlatıcı (reminder). You get at most one reminder a day, and none on a day you have already met your daily goal. On Sunday evenings a notification brings your weekly summary.

I do not want my name to appear in notifications. Turn off Profil → Profiller → "Bildirimde adımı göster" (show my name in notifications).

Your data

How do I delete my data? Profil → Profiller → "Profili sil" (delete profile) deletes all of that profile's progress. Uninstalling the app deletes all of its data. We keep no data about you on our servers. See the privacy policy for details.

Contact

hello@misosana.com Mosven LLC (Misosana Lab), Wyoming, USA